Our commitment to you does not end at delivery. At Rogers & Brooke Jewelers, we strive to provide each and every guest with an experience that makes them feel confident in their purchase. However, if for any reason you are not satisfied with your purchase, you may return your item based on our current Return and Exchange Policy.

Our Return Policy

We provide a return policy only for the ‘off-the-shelf’ jewelry items thus the returns of the ‘customized orders’ will not be accepted. In order to exercise the return policy, please bring your jewelry item back to our store within 15 days from the original date of the purchase with the original packaging and a copy of your sales receipt. The return will be accepted only if the item is unaltered or undamaged by the customer. If your jewelry item, original packaging and copy of your sales receipt is brought back AFTER 15 days we can preform an exchange as long as it is within 30 days from the original date of purchase.

Non-Refundable Items

  1. Special order, personalized, and made-to-order merchandise cannot be returned or exchanged for a refund.
  2. Returns with missing paperwork or product will not be processed.
  3. Engraved or sized items cannot be returned or exchanged.

After Your Return Is Received

Once your returned item is entered into our system you will receive a receipt confirmation alerting you that your return has been passed along to our Quality Assurance Department.

If you are expecting a refund, a check will be issued and mailed to you via USPS. Please allow 10 to 15 business days for this process to complete.

Please note that the heavier return volumes can double the normal return processing times.